Four months after implementation, CLHIN has reduced the proportion of incomplete referrals by a quarter!
Provide complete and accurate referrals to the Community Care Access Centre, minimizing the time spent collecting the information afterwards, leading to delayed discharges and inefficient transitions of care.
A CLHIN audit of incompleteness indicated that 40% of all referrals to CCAC were missing information.
|Average Monthly Referrals
|2500 – 3000
These 1000+ referrals to CCAC required follow up to collect additional information from clinicians.
Implementing an electronic referral framework allowed CLHIN to:
- Embed the referral criteria, mandatory elements, and best practices into an electronic referral form, ensuring complete and appropriate referrals
- Provide instant feedback once the referral has been received by the recipient
- Enable a single source for status checking of all outstanding referrals
- Entrench a messaging framework to keep all parties aware of changes
Audit of the first four months of the project’s staggered GO LIVE
|– 3215 referrals successfully transmitted
|– 497 sent back for more information
By providing complete referrals, CLHIN averted time-consuming follow up for over 800 CCAC referrals over the course of a few months. .
|Average after 3 months (3 sites):
|Over 12000 fewer incomplete referrals per annum*
** assuming 3000/month for all sites and a consistent reduction from 40% to 6% once stabilized