NHS Trusts in the UK face significant patient flow challenges concerning patient referrals to appropriate areas of social care, community and mental health services. These issues result from inefficient paper-based systems and a lack of real-time directories of services available to meet patient needs.

Cumbria Clinical Commissioning Group found the solution in Strata’s innovative eReferral and Resource Matching system. The solution is integrated with providers’ ERP systems, tracks referral status in real time and established greater transparency regarding referral patterns. With 300 different sites set up, clinicians are reporting faster turnaround of assessments, improved data quality and more effective use of resources.