Optimising Healthcare Referrals for Over 555,000 Residents 

(7 September 2023) After an exciting and transformative development period, filled with dedication and hard work, the Cornwall and Isles of Scilly Integrated Care Board (ICB) launched Strata Health’s platform on 4 July 2023. The system’s launch day surpassed all expectations, generating an impressive volume of referrals.

Acting as a unified electronic referral platform across the entire Integrated Care System (ICS), the solution effectively streamlines patient referrals across various sectors, including Primary, Secondary, Community, Social Services, and the 3rd Sector. Through the consolidation of all patient referrals, the ICS can establish a cohesive and efficient approach to delivering care for a population of over 555,000 residents.

With a robust network of more than 250 referring locations and a fully operational clinical portal, the Strata Health platform enables seamless patient transfers across three Integrated Transfer of Care (ITOC) Hubs and 15 primary clinical pathways.

These pathways cover a wide range of services, including:

  • ITOC Hubs
  • Community Support at Home-Reablement
  • Volunteer Sector Pathways 0-1
  • End of Life Care
  • Brokerage Services
  • Temporary Bedded Care
  • Community Nursing
  • Continuing Healthcare
  • Acute GP Services
  • General Practice
  • Independence and Wellbeing Services
  • Safeguarding
  • Specialist Services
  • Community Mental Health and Learning Disabilities
  • Care Home Support
  • Technology-Enabled Care

Within the first day of operation, the system received 462 referrals, followed by an impressive 472 referrals on the second day.

The early feedback has been exceptional. Within the first day of operation, the system received 462 referrals, followed by an impressive 472 referrals on the second day. Currently, there are over 2,500 users, and this figure is projected to increase as more features become available, including more integrated workflows. Phase 1A, scheduled for implementation over the next two months, will concentrate on further strengthening and improving workflows and functionality, incorporating invaluable feedback from users.

Looking ahead, the ICS will have the capability to track and monitor important performance indicators, including the acceptance of ITOC referrals within 15 minutes and the triage process within 30 minutes, along with other critical factors. This will be made possible through the implementation of AI-powered reporting and dashboards, providing valuable insights, and facilitating more effective decision-making for improved operational efficiency.


Chris Reid, Chief Medical Officer for NHS Cornwall and Isles of Scilly Integrated Care Board, said: “We welcome the introduction of the Strata Health referral platform, which is already benefitting patients and clinicians across Cornwall and the Isles of Scilly. From GP to hospital services, Strata is a faster, more comprehensive and integrated way to refer patients to the right care and support they need.”

The project and contract for partners is being managed by the NHS’s Cornwall IT Services (CITS). Senior Responsible Officer, Kelvyn Hipperson, said: “Strata replaces a solution that was implemented very quickly during the COVID-19 pandemic. With Strata Health, we now have a platform that can be developed further to continue to improve the visibility and effectiveness of patient referrals across Cornwall and the Isles of Scilly. The collaboration by partners from across our health and care system has been an important part of this project, and we look forward to continuing that engagement during future phases.”

“We are proud to be partnered with the Cornwall and Isles of Scilly ICB, transforming healthcare delivery and improving patient outcomes through innovative technology,” said Clint Schick, Chief Executive at Strata Health UK. “This launch signifies a paradigm shift in patient care, enabling seamless coordination and empowering healthcare professionals with comprehensive tools for efficient and effective decision-making. The Strata PathWays System opens new doors of possibilities, fostering a future where timely and quality care is accessible to all.”

About NHS Cornwall and Isles of Scilly Integrated Care Board

The role of the NHS Cornwall and Isles of Scilly Integrated Care Board is to plan and buy health and care services for the people registered with GP practices in Cornwall and the Isles of Scilly. These services include planned hospital care, mental health and learning disability services, urgent and emergency care, children’s health services, community services, NHS 111, a GP out of hours service and some primary care services. For more information, visit https://cios.icb.nhs.uk/.

About Strata Health Solutions

Strata Health is a leading provider of intelligent patient flow technology, offering innovative solutions to optimise the coordination and management of patient care. With a commitment to improving healthcare outcomes, Strata Health partners with healthcare organisations worldwide, providing advanced technology platforms to streamline patient flow, reduce inefficiencies, and enhance patient experiences. Learn more at www.stratahealth.com.

For media inquiries please contact:
Lauren Archibald 
Director of Marketing & Communications
Strata Health Solutions 

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