At the 2023 Leadership & Physician Advisor Conference in San Antonio, Texas, Marmmett Horton, MSW, ACM-SW, CMAC, Strata Health’s Senior VP & General Manager, hosted a panel on “Leading Change for Digital Transformation in Healthcare.” The discussion featured insights from customers Pamela Foster, LCSW, ACM-SW, Vice President of Care Coordination at HonorHealth, and Sasha Hollman, MSN, RN, CENP, former Director of Post-Acute Care at Sarah Bush Lincoln Health System.  

Here are the top three takeaways: 

  1. Meeting Evolving Patient Expectations: In the digital age, patients expect user-friendly digital tools for self-management, self-scheduling, and improved communication. Healthcare organizations must invest in empowering technologies to enhance patient experiences and healthcare outcomes.  
  1. Stakeholder Buy-In and Prioritization: Success in digital transformation hinges on securing stakeholder buy-in, including staff and clinicians. Early engagement, addressing concerns, and prioritizing changes based on identified pain points create efficiencies and align initiatives with KPIs.  
  1. Strong Governance and Continuous Evaluation: A robust governance structure, with dedicated digital transformation oversight, is essential. Involving the right people early, vetting vendors, and setting clear expectations with ongoing evaluations ensure long-term success. 

The need for digital transformation in healthcare is undeniable. By implementing these takeaways, health systems can adapt and drive fundamental improvements in patient care and system efficiency. Thank you to our panelists for sharing your invaluable insights! 

Unlock the potential of seamless referral management with Strata Health and embark on a journey towards efficient, optimized, patient-centered healthcare. Contact us to initiate transformative change with Strata Health as your referral management partner, ensuring the best outcomes for both your patients and your hospital.

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