Health & Care Capacity Management

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True capacity management follows the ability to be notified when a patient is in bed or space downstream is being discharged – thus creating a vacancy then and there. This enables accurate and real-time capacity management. Placement automation ensures that when resources are made available within the health system, the process of filling those resources happens as efficiently as possible and that all stakeholders are aware of the status of those resources.

As we better manage and measure vacancy and occupancy in the community, service providers can be incentivized to pull patients into vacant resources, ensuring better use of these assets and creating system efficiencies.

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Example scenario

Hailey works at the Transition of Care Hub, responsible for a single point of access to community services, including long-term care facilities. When beds are made available in the community, Hailey needs to know about them immediately to ensure the next client from the waitlist (either in acute discharge or community step-up) is placed into the bed as efficiently as possible to maximize the use of these community services and help to reduce hospital occupancy. The process involves multiple steps with communication between the health jurisdiction, the client and family, and the long-term care home. In addition, Hailey regularly gets calls from hospital clinicians and her executive team with questions about the available beds.

When a long-term care home discharges a patient from their facility, a vacant bed is logged automatically within the system. Any specific services also available to this bed (hoist, secure facility, etc.) are then added to the vacant profile. A new discharge notifies Hailey that a bed is available, so she can match the next appropriate client from the waitlist. The LTC home can now view the client that Hailey has matched and can ensure they can provide care (with automated communication and status updates between the two). This is achieved through a trusted assessor workflow within Strata PathWays. A declined match informs Hailey to find the next client. If it is accepted, she can offer the bed to the client’s family. Each step of the process receives tracking and reports. Once an appropriate client receives approval from the facility and the client has accepted, bed arrangements begin. Hailey can then report precisely how long it took to fill that bed.

Results

Case Management at work

Hailey and the long-term care home can use the system to manage filling a vacancy while keeping all stakeholders informed and tracking exactly where they are in the process. In addition, notifications and alerts are available to ensure the process moves as quickly as possible, and executives can track how long it takes to fill vacancies. Nursing home resources are optimized – good for patients, care homes, and the system overall.

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