Welcome back to another edition of our Staff Spotlight series, where we highlight the exceptional team members at Strata Health. Today, we’re excited to introduce you to Michael Befkadu, Client Services Manager for Strata Health UK.

đź“Ť Works from: Westbourne, London, UK 
🌎 Born in: Addis Ababa, Ethiopia 
â–¶ Favorite food: Doro Wot – Ethiopian food 
â–¶ Hobbies: Football  
â–¶ Currently binge-watching: Ripley 
â–¶ Last song listened to: Lost one by Lauryn Hill 
â–¶ On the bucket list: Travel through Africa 

Q: What drew you to Strata Health? 

A: A best friend of mine worked for Strata and he never stopped talking about the friendly work environment, as well as the changes they were bringing across Canada. 

Q: How long have you been with the company? 

A: 13 years!! 

Q: What does your job entail? 

A: Client services manager dedicated to exceeding client expectations at our support desk. With years of experience in UK reporting, I have been providing valuable insights for informed decision-making to our clients. 

Q: What do you think sets you apart in your field? 

A: My years of experience in managing the support desk, coupled with my in-depth knowledge of Strata Pathways, demonstrate my ability to provide holistic solutions to our clients. 

My problem-solving skills, honed through years of experience, allow me to address challenges efficiently and effectively. Additionally, my experience in configuration and implementation ensures that I can translate client needs into actionable strategies and solutions. 

By combining my expertise in support desk management, Strata Pathways knowledge, problem-solving skills, and configuration experience, I offer comprehensive support and solutions that exceed client expectations and drive success. 

Q: Tell us about a professional success story that you’re proud of. 

A: Being the second-longest serving employee in the UK after Clint, I take pride in our company’s growth and the impact we have made on countless communities over the years. It’s my greatest achievement to have played a role in our journey and the positive difference we have made. 

Q: What is the best advice you’ve ever received?  

A: Everything happens for a reason. 

Q: How would your best friend describe you in three words? 

A: Friendly, Cheerful, Supportive 

Q: Tell us a surprising or fun fact about you. 

A: With friends I own/run an Ethiopian restaurant in Fulham, London  

If you enjoyed getting to know Michael today, continue reading our Staff Spotlight series to become better acquainted with our outstanding team.

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