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Welcome back to another edition of our Staff Spotlight series, where we highlight the exceptional team members at Strata Health. Today, we’re excited to introduce you to Maddie Powell, Customer Success Representative – Post Acute Care for Strata Health US.
📍 Works from: The Woodlands, TX
🌎 Born in: Charleston, WV
▶ Favorite food: Korean BBQ
▶ Hobbies: podcasts, making wire jewelry, dressing my cats up in silly hats
▶ Currently binge-watching: RuPaul’s Drag Race
▶ Last song listened to: HOT TO GO! By Chappell Roan
▶ On the bucket list: I want to see lava in person!
Q: What drew you to Strata Health?
A: Strata inherited me when they acquired SilverSearch in 2020. I did data collection outreach back then and since then my role has expanded greatly. I was initially drawn to health care technology though because I felt that it was a way to help patients. My time in hospitals was always scary and stressful and I found meaning working on a product meant to help patients in a transition.
Q: How long have you been with the company?
A: 5 years
Q: What does your job entail?
A: I do all things post-acute care here in the US! From training, data collection, renewing accounts, technical support, open houses… if you’re a post-acute care provider you’ve probably talked to me.
Q: What do you think sets you apart in your field?
A: I think people can feel that I really do care. I’m passionate about improving patient outcomes and I believe that the people I work with can feel that.
Q: What challenges have you faced in your career?
A: I don’t have a clinical background and sometimes find myself wishing I did. It can be a steep learning curve but knowing I have support and strength in my team has kept me confident and learning every single day.
Q: Tell us about a professional success story that you’re proud of.
A: Recently at a hospital collaboration meeting in Arizona, a regional leader in charge of a group of 35+ skilled nursing facilities who I’ve worked with for years called me out and was very complimentary. It really was a nice moment of recognition in a relationship that I’ve valued for a long time.
Q: What is the best advice you’ve ever received?
A: “The only thing I do know is that we have to be kind. Please, be kind. Especially when we don’t know what’s going on.” Everything Everywhere All at Once
Q: How would your best friend describe you in three words?
A: “Generous, driven, empathetic, wise & kind, I can’t narrow it down 🤪”
Q: Tell us a surprising or fun fact about you.
A: In elementary school I won a contest for having no cavities and was featured in Parenting magazine! I’m sure my parents still have the magazine but unfortunately my no cavities streak did not continue through adulthood.
If you enjoyed getting to know Maddie today, continue reading our Staff Spotlight series to become better acquainted with our outstanding team.