Staff Spotlight: Michelle MacDonald, Software Support Analyst, Strata Health

Welcome back to another edition of our Staff Spotlight series, where we highlight the exceptional team members at Strata Health. Today, we’re excited to introduce you to Michelle MacDonald, Software Support Analyst, Strata Health.  

📍 Works from: Calgary, AB 
🌎 Born in: Calgary, AB 
▶ Favorite food: Popcorn 
▶ Hobbies: Crotchet, woodworking  
▶ Currently binge-watching: The Pitt 
▶ Last song listened to: Popcorn by Hot Butter 
▶ On the bucket list: To walk the Camino de Santiago 

Q: What drew you to Strata Health?   

A: The people/ being on a team of smart and likeminded women. 

Q: How long have you been with the company?    

A: It will be two years in May. 

Q: What does your job entail?   

A: Communicating with users/admin with technical issues. Resolving through my own knowledge or communicating with other members of the team. 

Q: What do you think sets you apart in your field?  

A: Ability to communicate easily with customers.

Q: What challenges have you faced in your career?   

A: Most significantly my challenges have been physical. Due to back and hip issues, I left my carpentry business full time but still do it as a hobby.  

Q: Tell us about a professional success story that you’re proud of.   

A: Employee of the month November 2025! 

Q: What is the best advice you’ve ever received?     

A: Take full responsibility for your own happiness, actions, and reactions.

Q: How would your best friend describe you in three words?   

A: Resolute (relentless? lol), funny and loyal.  

Q: Tell us a surprising or fun fact about you.   

A: Used to sing in a Ween cover band.