Staff Spotlight: Serigne Diagne, Business Analyst / Tier 2 Customer Support

Welcome back to another edition of our Staff Spotlight series, where we highlight the exceptional team members at Strata Health. Today, we’re excited to introduce you to Serigne Diagne, Business Analyst / Tier 2 Customer Support.

📍 Sénégal
🌎 Sénégal 
▶ Favorite food: BBQ 
▶ Hobbies: Gardening, Basketball, IoT, DIYs 
▶ Currently binge-watching: Gardening, Neuroscience & Brainwaves 
▶ Last song listened to: 2Pac & Elton John – Ghetto Gospel
▶ On the bucket list: Learning how to play piano & chess

Q: What drew you to Strata Health? 

A: The feeling of making a difference in the healthcare field with our solutions, then the work-life balance culture & finally the people.

Q: How long have you been with the company?  

A: 10 Years+ 

Q: What does your job entail? 

A: Business Analysis / Tier2 Customer Support. Basically, my routine consists of troubleshooting and coming up with solutions for applications and integration issues. Secondly, I’m pairing with our Account Managers when clients require us to manage and implement projects. Lastly, I’m building reports for our clients to help them review data and monitor application performance and privacy breaches.

Q: What do you think sets you apart in your field? 

A: I’m patient, resilient and I’m always excited to design solutions to problems.

Q: What challenges have you faced in your career? 

A: Mastering Emotional Intelligence and stop people pleasing.

Q: Tell us about a professional success story that you’re proud of. 

A: All projects in which we were able to make an impact on our client’s work quality.  

Q: What is the best advice you’ve ever received?   

A: Without commitment you’ll never start, without consistency you’ll never finish. 

Q: How would your best friend describe you in three words? 

A: Patient – Stubborn – Diligent 

Q: Tell us a surprising or fun fact about you. 

A: I studied Fashion Design during a small period of my life.  

If you enjoyed getting to know Serigne today, continue reading our Staff Spotlight series to become better acquainted with our outstanding team.